Terms & Conditions

Although we handmake and triple-check every piece of jewellery for quality, sometimes a piece needs to be returned. Or perhaps you received a gift and it’s just not your style. Whatever the error might be, we have no problem accepting returns and exchanges.

If you purchased your A & R Jewellery from a gallery, you should contact them to arrange a return or exchange. 

Here is how we will process all returns:

  1. Contact A & R Jewellery by email to request a refund within 14 days of your purchase date. We like to make exceptions for gift items so, during the Christmas holidays, returns can be made within 30 days of your purchase date.
  2. All returns must be pre-approved by us. Once we’ve heard your story and approved your return, we will give you our address so you can mail us back your jewellery. 
  3. The items must be returned unworn, in their original packaging, and with no damage or alterations made.
  4. There must be proof of purchase in the form of a receipt. If the returned item was a gift, please send us the name of your gift giver.
  5. Once we have inspected your returned items, we will refund you in the same method as the original purchase. This process will take up to 5 business days from when we receive your package. No refunds will be given for shipping costs.

If you’re hoping for an exchange, email us right away to find out if we have an acceptable item to send back to you. All items are handmade and will be slightly different from each other, so we will have to chat and find the best option for you.

Custom work cannot be returned or exchanged. We try our very best to make sure you are perfectly happy with your custom piece, so that no return becomes necessary.

Disclaimer:

We want you to know that all our jewellery is handmade by Angela and Ryan, our founders, in their studio in Creston, BC. Since every piece is handmade, every piece is unique in its own way. We try our best to keep all our pieces as true to the photos as possible but keep in mind, it won’t be an exact match. 

Guarantee

I take great pride in the creation of my Jewellery and want you to be happy with your purchase. I will repair or replace any piece that was not carefully created and deemed defective, for a period of one year from the date of purchase. I will not be responsible to what I will deem as ‘rough wear’ or any misuse of the product.