Although we handmake and triple-check every piece of jewellery for quality, sometimes a piece needs to be returned. Or perhaps you received a gift and it’s just not your style. Whatever the error might be, we have no problem accepting returns and exchanges.
If you purchased your A & R Jewellery from a gallery, you should contact them to arrange a return or exchange.
Here is how we will process all returns:
If you’re hoping for an exchange, email us right away to find out if we have an acceptable item to send back to you. All items are handmade and will be slightly different from each other, so we will have to chat and find the best option for you.
Custom work cannot be returned or exchanged. We try our very best to make sure you are perfectly happy with your custom piece, so that no return becomes necessary.
We want you to know that all our jewellery is handmade by Angela and Ryan, our founders, in their studio in Creston, BC. Since every piece is handmade, every piece is unique in its own way. We try our best to keep all our pieces as true to the photos as possible but keep in mind, it won’t be an exact match.
I take great pride in the creation of my Jewellery and want you to be happy with your purchase. I will repair or replace any piece that was not carefully created and deemed defective, for a period of one year from the date of purchase. I will not be responsible to what I will deem as ‘rough wear’ or any misuse of the product.